Keep the shipments moving with AI Power
Customs iX is an AI-powered customs platform built to modernise the industry, automating declarations, auditing every clearance, and classifying goods at scale to drive efficiency and throughput.
Trusted by
THE CORE
One platform. Every declaration cared for.
Four specialist modules working together so nothing slips through between teams, tools, or submissions.
AUDIT
Catch compliance issues early
Stop penalties and delays before they happen to your shipments
AUDIT FEATURESCLASSIFY
Scale your classification work
Process hundreds of SKUs without hiring more staff
Classify FeaturesDec Gen
Catch compliance issues early
Extract data from documents and populate declarations, avoiding unnecessary keying of information
Dec Gen FeaturesFOR THE PEOPLE
Built for the people who keep trade moving.
Every role in the supply chain comes with its own pressure. Customs iX is built to handle yours.
Brokers
Future-proof your brokerage by utilising the latest tech
Automatically build declarations from document packs, and give your clients visibility through their own portals.
IMPORTERS
Fully audit all your declarations while optimising duty spend
Audit every shipment for misclassifications, missed FTA benefits, uplift and RoE analysis.
FORWARDERS
Process more shipments, faster and more accurately
Free your team from manual data entry on routine shipments, so their time goes toward the ones that actually need a person's judgement. Scale volume without scaling the team at the same rate.
The compliance layer every industry was missing.
Your industry comes with its own rules. Customs iX understands them all.
RETAIL
Volume and velocity
High SKU counts and rapid inventory turnover require automated classification and real-time compliance checks at scale.
Manufacturing
Processing and complex component sourcing
Multi-tier supplier networks demand rigorous origin verification, duty optimisation, and IPR/OPR insights across finished goods and raw materials.
Automotive, Aerospace, electronics and more
Lead with accuracy to ensure correct duty spend
High customs value imports require heightened attention on declaration accuracy as the impact on duty spend for making mistakes is large.
ALL POWERED BY INTELLIGENt ai
Felix connects insights across your entire operation
Felix is the AI layer that interprets your customs data, documents, and regulatory requirements in real time. It learns from your decisions and provides transparent reasoning behind every recommendation, so you move faster with confidence.
Interprets customs data and supplier documentation instantly
Connects insights across Audit, Classify, Dec Gen, and Origin Preference
Learns from your behaviour and provides explainable outputs
Customs iX delivers measurable impact on compliance accuracy and operational efficiency
See significant improvements in declaration accuracy and throughput, faster audit cycles, and reduced compliance risk. These metrics reflect real operational gains across importers, exporters, brokers, and enterprise logistics teams.
2.3M
Clearances audited
247K
Products classified
97.8%
Accuracy
Frequently asked Questions
Everything you need to know before getting started.
For more questions, contact our sales team.
How quickly can we be up and running?
Days, not months. Because data arrives via TRE nomination and documents via email or SharePoint, there is nothing to install and no integration project. Most customers see their first audit results within the first week.
What is Felix?
Felix is the AI layer across the platform. It interprets your customs data, documents and regulatory requirements, connects insights across Audit, Classify, Dec Gen and Origin Preference, and shows the reasoning behind every recommendation, so your team can verify, not just trust.
Can Customs iX help me recover duty I've already overpaid?
Yes. The Preference Dashboard shows your unclaimed preference liability, duty you were entitled not to pay. The Amendment workflow then generates an HMRC-format claim file ready for submission through the claims portal.
How do my documents get into the platform?
Send document packs to a dedicated email address, connect a SharePoint folder, or upload directly. Documents are automatically classified and linked to the right declaration (MRN), no manual filing.
Which declaration and filing types do you support?
CDS imports and exports, NCTS transit movements, and ENS/ICS safety and security filings. If you trade through UK and EU borders, the platform covers the declarations you make today.
How does Customs iX get my declaration data?
You nominate Customs iX as a third party in HMRC's free Trader Reconciliation Export (TRE) service through your Government Gateway account. That single step gives the platform your full declaration history, no IT project, no integration work, no change to how you file today.
Integrate Customs iX into your workflow today
See how Customs iX transforms your operations. Request a demo and let our team show you the platform in action.
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